• Pro Shop Associate

    Tommys - Walloon Village Marina
    Job Description
    Tommy’s is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We are located in four different locations, including Walloon Lake, MI, Grand Rapids, MI, Waterford, MI, Golden, CO, and Clermont, FL.

    Tommy’s is offering an exciting position that is catered toward boating and watersport enthusiasts, and to those with customer-focused backgrounds! Tommy’s employees are our number one asset and we strive to provide our employees with countless of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:
    • Access to medical, vision, health, and life insurance
    • 401k options
    • Paid Time Off
    • Competitive wages
    • Discounts
    • Boat usage
    • Travel opportunities
    • Employee appreciation outings
    • Education/Training/Certification reimbursements
    • Opportunities to grow within the company
    Tommy’s is a rapidly growing company that values our employees and offers a fun and challenging work-space. For more information on Tommy’s, visit our website at www.gettommys.com


    Pro Shop Associate Job Description:

    Essential duties and Responsibilities
     
    • Ensure the highest levels of service and customer satisfaction
    • Engage with customers by asking open ended questions that help make a personal connection
    • Support the receiving and merchandising for the store
    • Sell merchandise so we achieve our revenue and margin goals
    • Support social media in order to engage with as many customers as possible
    • Work with product reps to learn how to promote and demonstrate our products
    • Minimize loss of product through theft
    • Help maintain all merchandising displays
    • Organize the pro shop, as well as the inventory warehouse
    • Study and demo products to ensure all questions asked by customers can be answered knowledgeably
    • Maintain cleanliness of the entire pro shop, including changing rooms and bathrooms
    • Accurately ring up sales, returns, warranty and exchanges. Receive payment and provide correct change and receipts
    • Ensure all product is accurately tagged
    • Other tasks as requested by supervisor

    Knowledge, Skills, Abilities
    To perform the job successfully, an individual should demonstrate the following competencies:
     
    • Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
    • Selling: Gain our customers trust through selling our products with enthusiasm and true passion
    • Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
    • Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
    • Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

    Qualifications:
    The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
    • Computer Skills: Knowledge of Microsoft Office preferred. Experience with CounterPoint preferred
    • Driver’s License: a valid driver’s license required
    • Background Check: pass a thorough background check required
    • Drug Test: pass a thorough drug test required
    Contact Information
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