• Dockhand

    Tommys - Walloon Village Marina
    Job Description
    Dockhand 
    Walloon Lake Village Marina

    Tommy’s is a Malibu/Axis dealership with a service center, wake/surf pro shop, as well as gas dock, rental department, and lessons department. We are located in four different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, and Clermont, FL.

    Tommy’s Walloon Lake is offering an exciting position to those with boating, water sport, and customer service related backgrounds! Tommy’s full time, year-round employees are offered paid time off, holidays, a competitive wage, and access to health insurance. Tommy’s Walloon Lake is a rapidly growing company that values their employees and offers a fun and challenging work space. Our employees also have several opportunities to get onboard a Malibu/Axis boat to try a water sports activity of their choosing! We like to work hard and play hard.

    For more information on Tommy’s, go to our website at www.gettommys.com

    Essential duties and responsibilities
    • Properly gas all boats that come to the gas dock, with little to no spillage
    • Spin all boats with the use of lines on all docks so the bow is facing out
    • Run to all boats coming in or out to ensure customers get proper assistance at their departure/arrival
    • Perform accurate gas/rental charges into CounterPoint and receive signature on ALL receipts
    • Honestly report all tips and place them into the tip pool at the end of each shift
    • Greet all customers with a smile and a “hello.” Trigger conversation with all customers to ensure customers feel welcome and appreciated
    • Ability to be cross trained on rental basics, including renting paddle boards and kayaks, receiving payment, and filling out waivers
    • Communicate to manager any unhappy customers, accidents, or other occurrences that require the manager’s knowledge/action
    • Expected to stay busy at ALL times during shift – consistently finding tasks to do on the “slow task list” (posted in boat well)
    • Expected to stay on the dock at all times during the shift (unless otherwise approved by manager)
    • Ability to put oil into 2 stroke engines
    • Responsible for the safety of customers and coworkers on or near the docks
    • Any other requests by supervisor
     
    Knowledge, Skills, Abilities
    To perform the job successfully, an individual should demonstrate the following competencies:
    • Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing Gassing: Ability to efficiently gas all different types of boats/PWC without spillage or overflow
    • Safety: be knowledgeable of and uphold all laws and regulations, understand that the dockhands are responsible for the safety of everyone on the dock/gas dock
    • Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.
    • Have Fun: ability to recognize the excitement of the job, and come to work excited to learn, teach, and make connections with everyone the dockhand encounters. By doing so, people will follow suit.
     
    QUALIFICATIONS
    The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
    • Computer Skills: Knowledge of CounterPoint preferred
    • Background Check: pass a thorough background check required
    • Drug Test: pass a thorough drug test required
    • Boaters license: valid boaters license preferred
    • CPR: certified for CPR preferred
    • Knowledge and experience of boats and watersports: preferred
    • Swim: ability to swim and tread water. Required
    Contact Information
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