BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20190619T123000Z DTEND:20190619T150000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Summer Service Tune-up - Hospitality the Little Traverse Way – June 19\, 2019 DESCRIPTION:How do you set yourself apart from the competition? You do it with exceptional service! As summer arrives\, and your staff gets ready to go\, have them tune-up their service skills with this exciting\, hands-on\, interactive learning opportunity.\n\n \n\nWith a curriculum developed through Bill Quesing Deliver the World's Best Customer Experience\, and Georgia Abbott of Abbott & Associates\, Hospitality the Little Traverse Way provides fundamental service training applicable to all businesses. Segments include:\n\n Brilliant Communications\n The role empathy plays in serving your guests\n Listening skills\n Handling Stress on the Job\n Handling Guests' Complaints\n And the Fundamentals of a smile\, handshake\, and good old-fashioned manners\n\n \n\nEmpower your staff to be the difference for your customers' experiences by sending them to this low-cost training session.\n\n \n\nThe cost is just $25/person and light refreshments will be provided.\n\n \n\nThe session will also take place on June 6 at the Village of Bay Harbor Conference Center should you wish to send some staff to one session\, and the rest of your staff to the other.\n\n\n\nPre-registration is required and should include the names\, with correct spelling\, of your staff members who will be attending the program. X-ALT-DESC;FMTTYPE=text/html:How do you set yourself apart from the competition? \; You do it with exceptional service! \; As summer arrives\, and your staff gets ready to go\, have them tune-up their service skills with this exciting\, hands-on\, interactive learning opportunity.
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\nWith a curriculum developed through Bill Quesing&mdash\;Deliver the World&rsquo\;s Best Customer Experience\, and Georgia Abbott of Abbott &\; Associates\, Hospitality the Little Traverse Way provides fundamental service training applicable to all businesses. \; Segments include:\n\n \;
\nEmpower your staff to be the difference for your customers&rsquo\; experiences by sending them to this low-cost training session.
\n \;
\nThe cost is just $25/person and light refreshments will be provided.
\n \;
\nThe session will also take place on June 6 at the Village of Bay Harbor Conference Center should you wish to send some staff to one session\, and the rest of your staff to the other.
\n
\nPre-registration is required and should include the names\, with correct spelling\, of your staff members who will be attending the program. LOCATION:Genesis Center 1124 Northmen Dr. Petoskey\, MI UID:e.1318.19967 SEQUENCE:3 DTSTAMP:20260409T030623Z URL:https://www.petoskeychamber.com/events/details/summer-service-tune-up-hospitality-the-little-traverse-way-june-19-2019-19967 END:VEVENT END:VCALENDAR