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Hospitality the Little Traverse Way - May 31, 2017
Get your staff ready for the busy summer season with Guest Service training.
Hospitality the Little Traverse Way Training is designed to be a low-cost, comprehensive program to teach front-line staff the fundamentals of exceeding guests' expectations while giving them a greater understanding of the Hospitality the Little Traverse Way Service Culture.
The curriculum was designed by Bill Quiseng of Bill Quiseng / Deliver the World's Best Customer Experience and supported by the partnering agencies of Hospitality the Little Traverse Way.
This training opportunity is for business owners, managers, or front-line staff to teach guest service fundamentals that have been practiced in the Little Traverse Bay region for more than 100-years. Attendees will learn the history of the hospitality culture in our region followed by a three-step process that will inspire them to elevate their service approach to something that is extraordinary...or even priceless! The training is perfect for all businesses and just in time for the upcoming summer season.
The cost is just $20 per person. Doors will open at 8:30 a.m. with a light breakfast provided. The program will begin at 9:00 a.m. and conclude at 11:30 a.m.
Pre-registration is required and should include the names, with correct spelling, of your staff members who will be attending the program.Date and Time
Wednesday May 31, 2017
8:30 AM - 11:30 AM EDTWednesday
May 31, 2017
8:30 a.m. - 11:30 a.m.Location
Holiday Inn Express
1751 US-131,
Petoskey, MI 49770Fees/Admission
$20 per person
Website
Contact Information
Petoskey Regional Chamber of Commerce - 231-347-4150
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