Mission and Vision
The Service Effect is a partnership of eleven businesses and organizations from Petoskey, Bay Harbor, Boyne City and Harbor Springs, Michigan. The mission of this program is to elevate the service culture of the Little Traverse Bay Region so that our guests continue to return again and again.
To carry out the mission, the program is carried out in three parts:
- Staff Training on the fundamentals of guest relations while reinforcing the area’s high standards for guest services
- Recognizing those businesses who regularly exceed their guests’ expectations
- Engage the community as a whole in the practice of welcoming and assisting our guests