Summer Service Tune-up - Hospitality the Little Traverse Way – June 19, 2019
How do you set yourself apart from the competition? You do it with exceptional service! As summer arrives, and your staff gets ready to go, have them tune-up their service skills with this exciting, hands-on, interactive learning opportunity.
With a curriculum developed through Bill Quesing—Deliver the World’s Best Customer Experience, and Georgia Abbott of Abbott & Associates, Hospitality the Little Traverse Way provides fundamental service training applicable to all businesses. Segments include:
- Brilliant Communications
- The role empathy plays in serving your guests
- Listening skills
- Handling Stress on the Job
- Handling Guests’ Complaints
- And the Fundamentals of a smile, handshake, and good old-fashioned manners
Empower your staff to be the difference for your customers’ experiences by sending them to this low-cost training session.
The cost is just $25/person and light refreshments will be provided.
The session will also take place on June 6 at the Village of Bay Harbor Conference Center should you wish to send some staff to one session, and the rest of your staff to the other.
Pre-registration is required and should include the names, with correct spelling, of your staff members who will be attending the program.
Exhibit - "Homecoming: The History of the Harbor Springs High School"
Harbor Springs History Museum
May 31 - Dec 31
The Harbor Springs Area Historical Society is pleased to announce the opening of their newest exhibit "Homecoming: The History of the Harbor Springs High School" at the Harbor Springs History Museum. The exhibit is filled with Rams memorabilia, artifacts and photographs and includes activities that let visitors become a part of the story. Find out more.