• Summer Service Tune-up - Hospitality the Little Traverse Way – June 19, 2019

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    Name: Summer Service Tune-up - Hospitality the Little Traverse Way – June 19, 2019
    Date: June 19, 2019
    Time: 8:30 AM - 11:00 AM EDT
    Registration: Sorry, registration for this event has been closed.
    Event Description:
    How do you set yourself apart from the competition?  You do it with exceptional service!  As summer arrives, and your staff gets ready to go, have them tune-up their service skills with this exciting, hands-on, interactive learning opportunity.
     
    With a curriculum developed through Bill Quesing—Deliver the World’s Best Customer Experience, and Georgia Abbott of Abbott & Associates, Hospitality the Little Traverse Way provides fundamental service training applicable to all businesses.  Segments include:
    • Brilliant Communications
    • The role empathy plays in serving your guests
    • Listening skills
    • Handling Stress on the Job
    • Handling Guests’ Complaints
    • And the Fundamentals of a smile, handshake, and good old-fashioned manners
     
    Empower your staff to be the difference for your customers’ experiences by sending them to this low-cost training session.
     
    The cost is just $25/person and light refreshments will be provided.
     
    The session will also take place on June 6 at the Village of Bay Harbor Conference Center should you wish to send some staff to one session, and the rest of your staff to the other.

    Pre-registration is required and should include the names, with correct spelling, of your staff members who will be attending the program.
    Location:
    Genesis Center 
    1124 Northmen Dr.
    Petoskey, MI
    Date/Time Information:
    June 19, 2019
    Registration begins at 8:00 a.m.
    Program will run from 8:30 a.m. - 11 a.m.
    Contact Information:
    Petoskey Regional Chamber of Commerce - 231.347.4150
    Fees/Admission:
    $25 per person
    Set a Reminder:
    Enter your email address below to receive a reminder message.

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