Clinical Applications Coordinator/Epic Support Analyst (Onsite position)

Job Title: Clinical Applications Coordinator/Epic Support Analyst (Onsite position)

Department: Health

Reports To: Assistant Health Director

Status: Exempt

Salary Level: $55,036 to $89,433.50Annually

Level: H5

Opens: June 02, 2026

Closes: June 16, 2026

SUMMARY: The Clinical Applications Coordinator/Epic System Analyst will focus on supporting staff in leveraging the clinical tools and efficiencies within the Epic Electronic Medical Record to improve operational workflows and increase efficiency of clinical documentation across all specialties within the LTBB Health Department, including Crooked Tree Wellness Clinic. This position will also serve as the Privacy Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service to clients and vendors and fellow employees, and represent LTBB Health Department in a professional, positive manner
• Recognizes and is sensitive to the cultural dimension inherent in the practice of health education in Native American communities. Must be culturally competent and meet the health literacy and linguistic needs of target populations
• Provide daily support to Epic application users via troubleshooting and coaching
• Become and stay proficient in Epic and Archive system, including creating quick notes, templates, patient panels, etc.
• Create efficiency and streamline processes for providers and medical staff by improving the Epic system. Seek assistance from OCHIN Epic and Bemidji Area Office as needed.
• Coordinates efforts to correct deficiencies and workflow errors that occur within Epic EMR, working with clinical staff on corrective actions and issue resolution
• Identify, assess, and troubleshoot application and equipment issues as they occur. Open and monitor tickets to address system issues, build updates, system breaks, and optimization requests.
• Maintain system setup parameters, including preference lists, SmartPhrases, Smartlists, Patient Letters, Lot Manager, and fee schedules.
• Create new Epic Users and maintain access to ELLA resources and third-party systems
• Manage error queues and In Basket pools to support smooth operation of all EMR systems and supporting components.
• Collaborate with internal and external stakeholders to test new features and upgrades for Enhancement Pack and Service Pack updates
• Collaborate with leadership and users, identifying efficiency-enhancing opportunities in clinic operations and practice support to help improve health outcomes.
• Participates in quality improvement processes for the LTBB Health Department. Responsible for collecting data for and preparing monthly and quarterly statistical reports as requested.
• Provides training to all new staff members on Epic EMR and verify all profiles are complete and accurate for job rules and responsibilities.
• Abides by HIPAA policies pertaining to protected, personal health information keeping it in strictest confidence as required by law and CFR 42
• Responsible for building a strategic and comprehensive privacy program that defines, develops, maintains and implements policies and processes that enable consistent, effective privacy practices which minimize risk and ensure the confidentiality of Protected Health Information (PHI), paper and/or electronic, across all media types. Ensures privacy forms, policies, standards, and procedures are up-to-date.
• Responsible for receiving privacy related complaints and HIPAA violation reports, conducting investigations, and providing recommendations to leadership on corrective action
• Responsible for preventing privacy breaches and conducting internal security audits.
• Educate employees on privacy policies and best practices for keeping information confidential.
• Responsible for establishing an ongoing process to track, investigate, and report access and disclosure of PHI. Monitor patterns of inappropriate access and/or disclosure of PHI.
• Responsible for performing or overseeing initial and periodic information privacy risk assessment/analysis, mitigation, and remediation.
• Serve as backup for reporting requests and assist with IHS Area reports and Diabetes audit report as requested.
• Assist with Health Department outreach and events as needed
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE: In addition to the KSAs below, Bachelor Degree in Business, Health Administration, or Information Systems required. Master’s Degree in relevant field preferred such as Health Administration, Business, Information Systems, or Public Health. Minimum three years working in direct clinical care required. Two years working with electronic medical record system required. Experience working with Tribal communities preferred. A combination of education and experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES: Must complete Epic ESA training and participate in ongoing skills development. Must have a strong customer service orientation. Must display enthusiasm for connecting resources in support organizational goals. Must thrive in a fast-paced environment and excel at finding solutions to complex issues. Must have excellent written and verbal communication skills. Must have expertise in training staff. Must have strong meeting facilitation capabilities and be able to build rapport with diverse stakeholders. Must possess exceptional technical skills, including computer systems, Microsoft Suite, and professional report creation. Must be able to type a minimum of 50 words per minute. Must be able to work in stressful situations while maintaining professional composure. Must be friendly and personable, and able to accept constructive feedback and have a positive working attitude. Must be able to multi-task, prioritize, work autonomously, establish clear timelines, and meet deadlines. Individual must have a positive job history. Must be able to work as part of a team in delivery of Health Department goals. Must be willing to travel to complete training, including air travel and several consecutive overnights. Be dependable; able to follow work schedule and follow work rules. Conducts behavior in a manner that is professional and courteous to all patients and staff at all times.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid driver’s license, reliable transportation and be insurable for duration of employment.

COMMENTS: Indian preference will apply (Preference will be given to qualified Native American applicants in accordance with the LTBB Indian Preference Statute). Individuals must pass a thorough background investigation, including criminal and employment. Individual must have a positive job history with former employers, including LTBB. Individual must take TB test and get influenza vaccination annually due to working in a health setting. LTBB Health Department is a scent free environment.

ABOUT US: On Sept. 21, 1994, the Little Traverse Bay Bands of Odawa Indians (LTBB) was federally reaffirmed with the signing of Public Law 103-324. The Tribe is governed by a nine-member Tribal Council who serve staggered terms. The LTBB Government presently employs over 200 employees across 3 branches and more than 20 departments, ranging from Healthcare to Natural Resources.

TO APPLY: Please submit LTBB Application Form, Resume, and Cover Letter by Email to hr@ltbbodawa-nsn.gov or via Fax, Mail, or In Person at our Human Resources office.

LTBB Application Form: https://ltbbodawa-nsn.gov/wp-content/uploads/2021/03/Employment-Application.pdf

HR Contact Info: https://ltbbodawa-nsn.gov/departments/human-resources-department/job-opportunities/