• The Service Effect

  • Welcome to our premier service training program!

    At the core of our program is the mission to elevate the service culture of the Little Traverse Bay Region, ensuring that our guests not only have memorable experiences but are compelled to return again and again. Empower your staff to become ambassadors of your business and the region as a whole, equipped with the skills and mindset to make a lasting impact on every guest interaction.

    This exciting training opportunity is designed to equip your team with the tools they need to uphold our commitment to exceptional service. Through interactive learning and practical exercises, your staff will refine their service skills, deepen their understanding of guest needs, and cultivate a culture of hospitality excellence.

    Invest in this cost-effective training session and unlock the potential of your team to exceed guest expectations. Together, let's create unforgettable experiences that keep our guests coming back for more


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    Looking to outshine your competitors? Exceptional service is the key! As summer approaches and your team gears up, elevate their service prowess with an engaging, hands-on training experience.

    Empower your staff to make a lasting impact on customer experiences. Invest in this cost-effective training session and empower your team to stand out.

    The cost is just $25/person and light refreshments will be provided.

    We have 2 session dates to choose from.

    Tuesday, May 14th at the Odawa Hotel 9-11 a.m.

    Wednesday, May 22nd at Genesis Center 1-3 p.m.

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  • Mission and Vision

    The Service Effect is a program of The Petoskey Regional Chamber of Commerce. The mission of this program is to elevate the service culture of the Little Traverse Bay Region so that our guests continue to return again and again.  

    To carry out the mission, the program is carried out in three parts:

    • Staff Training on the fundamentals of guest relations while reinforcing the area’s high standards for guest services
    • Recognizing those businesses who regularly exceed their guests’ expectations
    • Engage the community as a whole in the practice of welcoming and assisting our guests
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