Hotel Front Desk Representative

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
• Register all hotel guests in current hotel computer software upon arrival.
• Receive payment and issue correct change as required.
• Address all guest inquiries and requests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/or guidance.
• Resolve complaints.
• Close guest accounts at the conclusion of their stay.
• Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the work.