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Front Office Assistant
Job Title: Front Office Assistant
Location: Bay View Association, Petoskey, MI
Reports To: Coordinator for Administrative & Executive Services
Compensation & Employment Details- Pay: $17-19 per hour; commensurate with experience
- Employment Type: Seasonal, part-time. Housing is not provided.
- Benefits: As part of working in a vibrant historic community, Bay View seasonal staff enjoy meaningful discounts on recreational programs, education classes, and performing arts tickets. Children of seasonal staff members may also receive select program discounts, encouraging family participation in campus life, subject to program guidelines. Not eligible for insurance, retirement, or other benefits.
The Bay View Association (BVA) is a National Historic Landmark and an independent 501(c)(3) nonprofit offering Chautauqua-style programming in Performing Arts, Worship & Religious Life, Education, and Recreation. The Bay View community includes 444 Victorian cottages, 2 inns, 30 historic buildings, and approximately 900 members along the shores of Lake Michigan.
Position Summary
The Front Office Assistant is a customer service oriented administrative position who will assist the Coordinator for Administrative & Executive Services in carrying out the daily, routine operations of the administrative office. This individual will join our team serving members, guests, and staff in a friendly, professional manner. He/she should be comfortable undertaking a variety of activities in the office including answering phones, helping members/customers, and assisting with projects required per direction from the Coordinator for Administrative & Executive Services. Reliability, attention to detail, and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Key Responsibilities- Answer phones in a timely manner, direct calls, and relay messages to the appropriate staff.
- Answer questions related to all aspects of the Association.
- Assist members with login information to our website.
- Print and stock literature as needed.
- Filing as needed.
- Accept and process payments using Clover.
- Collect, process, and distribute mail accordingly on a daily basis.
- Update the Cash Receipts Log daily.
- Process membership applications throughout the entire membership process.
- Create/mail new member packets after each Board meeting.
- Accept and record deposit bags from campus events.
- Assist the Coordinator for Administrative & Executive Services with the Annual Meeting, Town Hall Meeting and By-Law Candidate Forum.
- Perform other duties and tasks assigned by the Coordinator for Administrative & Executive Services.
- Ability to multi-task in a fast-paced non-profit environment.
- Excellent internal and external customer service and can-do attitude.
- Excellent oral and written communication skills.
- Ability to work efficiently with Microsoft Office Suite and Office 365.
- Ability to learn, use and troubleshoot all office equipment.
- Ability to work unsupervised and cooperatively in a team environment.
This position description outlines the essential responsibilities and qualifications for the role and is not intended to be an exhaustive list of duties. Responsibilities may change as organizational needs evolve. This description does not constitute an employment contract. Employment with the Bay View Association is at will.
To Apply
Send a cover letter and resume by email to hr@bayviewassociation.org or by mail to: Bay View Association, P.O. Box 583, Petoskey, MI 49770
Deadline to Apply: March 31, 2026
Equal Opportunity Statement
Bay View Association is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, marital or veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable law.
