Store Associate Lead

SNICKERDOODLZ, LLC 

Snickerdoodlz Frozen Yogurt & Ice Cream Shop, and Snickerdoodlz Concession Trailer.

Part-Time, Year Round Store Associate Lead - Pay Range $16 per hour, plus tips

POSITION OVERVIEW

Ensures company standards are met in the absence of the owners and ensures team members comply with policies and procedures. Assist the Owners in the development and compliance with policies and procedures. Upholds and executes the vision and mission of both Snickerdoodlz, LLC and assists others in doing the same.

CULTURAL QUALIFICATIONS

• Kind and Honest - We work and live with great integrity, transparency and compassion.  We will genuinely appreciate our customers and each other.

• Humble – We are modest, respectful, open and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging.

• Community Minded – We seek to give back to this community we love to live in.  We want our success to be shared by our neighbors.  This perspective permeates the way we live, the way we work and the choices that we make.

• Team Play – We have a common bond, we learn and grow from and better each other.  We will work hard, but we will have fun and enjoy our jobs and guests.

KEY METRICS

• Food Cost

• Waste Reduction

• Labor Cost

• Revenue Predictions

• Sales and Marketing Efforts

ESSENTIAL JOB FUNCTIONS

• Shifts will require working at multiple locations including traveling for special events.

• Weekend shifts are required with days off during the week. Some 10-hour shifts are required.

• Cash Handling (drawer balancing, bank deposits, etc.), accountable for funds

• Assisting with social media and advertising, as needed

• Coordinate and communicate individual Team Member duties throughout shift

• Must be able to work ALONE and LEAD a staff during summer months

• Duties including opening and closing procedures, inventory, dishwashing, custodial duties, food prep, frozen yogurt/ice cream machine maintenance and cleaning

• Assist in training, coaching and development of Team Members

• Ensures Team Members adhere to meal and break periods

• Taste items to ensure quality standards are met and to become familiar with products

• Develop specials and suggested combinations of products

• Is the “role-model” for outstanding customer service and overall TM standards

• Ensures cleanliness, health and safety standards are maintained at all times

• Other job-related activities as requested by Owners

CORE COMPETENCIES

• Must be 18 years of age.

• 1 year previous food service experience preferred.

• Prior experience as cashier, prep, kitchen, counter or service duties preferred

• Ability to maintain a fast pace

• Ability to problem solve quickly and effectively

• Effective customer service skills delivered with a friendly disposition

• Basic management skills including ability to be responsible and problem solve

• Must be able to work alone during off seasonal months

• Ability to communicate clearly and concisely verbally and in writing in English

• Ability to lead others in always upholding company standards

• Outstanding attendance is expected and required

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• May be required to successfully complete ServSafe Food Handler training within 90 days of hire (Snickerdoodlz will pay for training)

PHYSICAL REQUIREMENTS

NOTES

Statements contained herein reflect general details as necessary to describe the general functions of the job, level of knowledge and skills typically preferred or required, and scope of responsibility entailed. Statement contained herein should not be considered an all-inclusive listing. Employee may perform other duties, as assigned, including work in other functional areas to cover absences, equalize peak work periods, or otherwise balance workloads.