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Medical Assistant (phlebotomist/front desk/medical assistant)
Posted: 04/25/2024Table Health’s Mission and Values
- Table Health’s Mission: To engage citizens to be in control of their own health, living better, happier lives.
- Table Health’s Values: Redefining Healthcare through transparency, authenticity, and value.
We are seeking a driven, thoughtful individual with healthcare skills to help lead in our work to transform medical care to something better.
Direct Primary Care (DPC) is a membership-based model of care that is outside the insurance model of healthcare. With this type of care, physicians can expect to have a smaller patient panel, more time with patients where they create meaningful relationships. All staff experience freedom from insurance billing stress, and have a better work/life balance.
Skills
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Excellent communication skills - The ability to successfully exchange information/idea/emotions by speaking, writing, or using other communication applications such as email, slack, and an EHR
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Empathetic, compassionate, and willing to see and hear patients' needs - a way to connect to the emotion another person is experiencing and not the actual experience
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Clear, effective, direct, and honest written communication in SOAP note dictation
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Excellent attention to detail - the ability to achieve thoroughness and accuracy when accomplishing a task
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Ability to follow through on tasks - continue an action or task to its conclusion
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Ability to shift from one task to another with ease and calm
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Able to perform tasks independently and confidently
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Takes initiative - the power or opportunity to act or take charge before others do and the ability to assess and initiate things independently
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Respectful - Treating others the way you want to be treated. Being considerate and honoring the feelings, opinions, and property of others.
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Responsible - answerable, or accountable for something within one's power, control, or management
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Time management - the process of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity. Arrive on time for scheduled work
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A high level of emotional intelligence - the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Ability to learn and efficiently use EHR and other applications in a timely manner
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Critical thinking skills to solve problems - able to identify and define the problem, generate alternative solutions, evaluate and select the best alternative, and implement the selected solution
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Takes direction from leadership
Work Context
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Real-time interactions that take place at Table Health in Petoskey
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Ability to lift up to 25 pounds
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Ability to sit or stand for long periods of time
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Fluent in English
Job Duties
Medical Assistant Tasks
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Assist physicians with procedures and gynecologic exams, as needed.
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Perform point of service testing to include glucose, throat and nasal swabs, urine tests
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Perform medication supply inventory
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Assure patients charts are organized and up to date and all appropriate paperwork has been completed
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Assist with Commercial Driver’s License exams
Phlebotomist
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Perform venipunctures/draw blood on adults, children.
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Uses technology as related to specimen collection, specimen flow, and specimen referral
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Performs and records laboratory testing procedures
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Collects payment, as needed, for charges that may accompany blood draws and tests.
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Collects DOT drug screen samples using DOT certified drug standards–will train
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Perform Alcohol Breath Screenings using set standards–will train
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Other types of testing or duties in keeping with other job duties, including the collection of specimens for laboratory analysis and performing testing required by clients
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Administers basic first aid to patients who have fainted during puncture procedure; recognizes and requests emergent assistance when needed
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Keeps neat and maintains the specimen receiving areas, phlebotomy workstations, outpatient drawing labs
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Ensures supplies are not expired by routinely checking expiration dates and consistently checking all areas for expired supplies
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Performs product inventory for lab supplies and alternative testing supplies on a monthly basis, making sure there is no overstock or under stock of supply
Administrative Assistant
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Field phone calls - schedule appointments, enroll new patients, triage medical needs, communicate with vendors, hospitals, other offices, prospective patients, professionals.
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Manage physician’s schedule
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Manage incoming communication in a timely and efficient manner - patient portal, mail, email, EHR
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Greet patients
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Check out - schedule return visits, manage any patient needs
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Create, share, and display documents, charts, and protocols as needed in office space
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Assist event coordinator with tasks related to events
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HIPAA officer, OSHA officer, COVID officer, and Safety officer for the Petoskey location (training provided)
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Manage vaccine storage and handling
Expectations
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Believe in, understand, and follow our Code of Conduct
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Believe in, understand, and follow our We Believe Statement
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Take pride in your work, your ability to take initiative, your leadership, and your performance
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Be proactive and not reactive. Come to the table with the problem and the solution.
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Able to figure it out, self-starter, once you know the solution, own it
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Hard worker, dedicated, seeks constant improvement
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Able to understand and believe in the Table Health mission and values
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Always think of the patient's experience
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Able to set personal and professional boundaries and ask for what you need
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No drama, gossip, or negative talk about Table Health and other staff members
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Be flexible and able to adjust to the needs of patients and providers
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Test systems and make sure the patient's experience is as meaningful, easy, and efficient as possible
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Suggest and implement things that brings Table Health closer to its mission
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Dedicated to personal and professional growth
Please send cover letter and resume to inbox@tablehealthpetoskey.com
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