Night Auditor

Position Summary

We are seeking a reliable and detail-oriented Night Auditor to join our hotel team. The Night Auditor is responsible for overseeing front desk operations during the overnight shift while completing daily accounting and reporting tasks. This role ensures excellent guest service, accurate financial reporting, and a safe and secure environment for guests and staff.

Essential Duties & Responsibilities

• Greet and assist guests with check-ins, check-outs, and overnight requests.
• Provide exceptional customer service and resolve guest concerns professionally.
• Answer phones, respond to emails, and assist with reservations.
• Perform nightly audit procedures and balance daily financial transactions.
• Reconcile room revenue, payments, cash drawers, and credit card transactions.
• Prepare and distribute daily reports for management.
• Ensure accuracy of guest accounts and billing information.
• Maintain security and monitor hotel activity during overnight hours.
• Assist with setting up breakfast area when applicable.
• Communicate important information to management and morning staff.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Follow all hotel policies, procedures, and safety standards.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Night audit or accounting experience is a plus.
• Proficiency with various computer programs and basic math skills required.
• Strong attention to detail and organizational abilities.
• Ability to work independently with minimal supervision.
• Excellent communication and problem-solving skills are a must.
• Reliable attendance and punctuality required.
• Ability to remain calm and professional in high-pressure situations.

Schedule

• Overnight shifts required.
• Weekends and holidays may be required.
• Full-time and part-time positions may be available.